Comments on: Great News for Air Travelers: There’s a Movement for Disabled Access /1/blog/2011/10/07/great-news-for-air-travelers-theres-a-movement-for-disabled-access/ Interesting information, reviews, and pictures in the world of accessible travel... Thu, 29 Dec 2011 22:09:44 +0000 hourly 1 http://wordpress.org/?v=4.3 By: Si /1/blog/2011/10/07/great-news-for-air-travelers-theres-a-movement-for-disabled-access/comment-page-1/#comment-12142 Fri, 09 Dec 2011 05:22:50 +0000 /1/blog/?p=1067#comment-12142 Hi there,

Thanks for your comment. It sounds like your initiative would address a real problem in accessible air travel. I’d like to find out a little more about it, so I’ll be in contact. I’ll also let others know about the survey in an upcoming post.

Cheers,

Si

]]> By: smoothlandings /1/blog/2011/10/07/great-news-for-air-travelers-theres-a-movement-for-disabled-access/comment-page-1/#comment-12122 Mon, 05 Dec 2011 09:43:15 +0000 /1/blog/?p=1067#comment-12122 I’m new to the forum and have worked in aviation providing ground services for a number of years. I have met many passengers who have been frustrated by the complex procedures employed by airlines (premium rate calls, INCAD/MEDIF forms etc) when booking airport/in-flight assistance?
I’m working with a group of people in UK to try to set up a system to specify passengers’ needs via questions in ordinary English and we’ll then do the conversion to Airline-speak.
Our aim to provide a free service (absolutely no premium rate phone calls!) to all airline passengers who wish to request assistance which will enable them to give specific details about their needs both on the ground and in the air. We can’t guarantee that these needs can or will always be met but at least we might improve the odds in your favour.
We are trying to get some feedback from people who have real experience of trying (usually without success) to fit their needs into airline forms or explain to some call-centre operative exactly the assistance they require. We’ve done a first draft of the questions (please be aware it also covers Visual and Hearing impairments) and put them into a “simple-English” questionnaire type survey.
We would appreciate any views from passengers or if you would like to have a go at the questionnaire as it is now (and hopefully suggest improvements) please follow this link
http://www.kwiksurveys.com?s=OMLMKK_b4ac7222
The more feedback we get, the greater our credibility when we take our proposals to the airlines so we would really value your help.
Please try to convert your negative experiences into suggestions for improvements – complaining sometimes makes us feel better but offering constructive suggestions is usually more rewarding.

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