Accessibility Hotel Review of Knights Inn – Sturgis, Michigan
Posted November 27th, 2007 in hotel reviews and reviewsThe review was emailed to me in May 2005 from Gail S:
When I called this motel for a reservation (in 2006, not 2005; this system wouldn’t let! me choose 2006), I was assured that there was a handicap-accessible room. I was unhappily surprised to arrive at the motel and find out that neither the room nor the office of the motel were accessible (steps up into each). Additionally, my traveling companion looked at the room and told me that the only grab bar in the bathroom was designed to be used by someone standing up (it was above her height of 5’1″). I had to find another lodging at the last minute and when I later contacted the hotel to complain, the manager was verbally abusive and unconcerned about the lack of customer service and honesty. This is a place to avoid at all costs.
Sincerely,
Gail S.
